Heather: Consumer Adviser

I got into trading standards quite by chance, but I’ve developed a passion for the job. I had been working for an energy watchdog but then I saw the advert for a consumer adviser with trading standards and I went for it. I’m glad I did. It’s a very interesting job with lots of variety and career opportunities and I’d recommend it to anyone who’s interested in helping people.

I’m learning while I’m working! I’ve been actively encouraged by the local authority for which I work to study for the diploma in consumer affairs (DCA) and, indeed, they paid for my courses. I’m doing part 2 of the DCA now.

I’m not sure how my career is going to develop in the future although I do quite like the idea of specialising, perhaps in food and agriculture. And, of course, I hope to get promoted to a more senior position when the time is right. For the moment though it’s enough to do this job well.

For a good deal of the time I don’t have to deal with criminal cases. Today, for example, a lady rang about a vacuum cleaner she’d bought which had been replaced because it had holes in the hose. However, even this replacement has now developed problems. I discussed the situation with her, talked about her rights and advised her to make a formal complaint to the trader, in writing, demanding a firm date for a solution to the matter.

That’s one of the great things about trading standards’ work, helping people – and helping them to help themselves – through education.

Generally I’m a calm, caring person and a good listener, but I know how to keep objective, give good advice and not be drawn too far into the emotional side – and when to stop talking, and start listening!

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